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Complaints

If something has gone wrong, we want to hear about it. Most concerns are resolved quickly once we know.

Tell us first

Speak to any member of the team, call 01908 104265, or write to us at Building 7, Unit C111, Bucks Biz Centre, Barton Road, Bletchley, MK2 3HU. You can ask to speak to the Superintendent Pharmacist, Olufumilola Soetan, directly.

What happens next

We acknowledge your complaint within three working days.
We look into what happened and speak to everyone involved.
We give you a full written response within twenty working days, or explain why we need longer.
Where we got something wrong, we say so, and we tell you what we have changed.

If you are still unhappy

You can raise your concern with the General Pharmaceutical Council, the regulator for pharmacies in Great Britain, at pharmacyregulation.org. Concerns about how we handled your personal information can be raised with the Information Commissioner’s Office at ico.org.uk.

Urgent concerns

If you are unwell and need help now, call 111, or 999 in an emergency. Please do not wait for a complaint to be resolved before seeking care.